Frequently Asked Questions

To help, we listed our most asked questions about Bulish Gold, however if you need further assistance, please Contact Us

We send every order within the UK Mainland by Royal Mail Special deliver.. Which means that, all being well, you should receive your parcel the following working day after it has been despatched or within 5 days.

Please see our delivery options for more info about other territories we ship to.

All packages sent by Bulish Gold are sent fully insured and require a signature on receipt. When your items are dispatched, we will supply you with a fully trackable package, with an online tracking number. We have a “goods in carriage” insurance policy which will cover any package sent to you, upto the value of £50,000. Please note that packages are insured until signed for at delivery address, and we can accept no liability for items once signed for at work addresses or houses of multiple occupancy.

You can purchase direct from us in person. If you are making a long or special journey it is worth calling first to confirm stock availability. We NEVER store bullion at our location, so by prior arrangement you can collect any of our products from us directly. If you have already placed your order, indeed you wish to collect directly from us, we require that we have received funds BEFORE you arrive. Paid Online debit and credit card orders CANNOT be collected in person, and must be delivered to the address registered with the card.

For ALL transactions that are carried out with Bulish Gold, we will require customers to provide identification. This is so we are fully compliant with anti-money-laundering guidelines. Also please note, we are unable to accept total cash payments of more than £5,000 over the period of one year (rolling 12 month period).

For additional clarity on the above, we consider multiple orders in a single 24 hour period, to be a combined, single transaction.

If you are buying on behalf of an individual or company, we will require additional information about the purchase you wish to make. please call us for guidance.

For enhanced security reasons, we are not able to change or amend delivery addresses from one residential address to another.

All of our orders are delivered securely using the Royal Mail as part of their Special Delivery service. This is typically next day, tracked, and is a signed-for service. If nobody is home to sign for the parcel, it will be returned to your nearest Sorting Office awaiting collection or re-delivery.

Customers can – subject to discretion – request delivery to a work address. This is not always applicable, and does require the customer’s signing of an insurance waiver to confirm their authorisation.

Please note all of the above is to protect against attempted fraudulent transactions and identity theft. We are unable to send orders to different residential addresses to those other than the registered bank account addresses.

A card will be left by the delivery courier, so you can take the option to arrange a redelivery or collect in person. Please note when you collect from your local sorting office/depot, you will require ID to collect the package. Your parcel will remain fully insured up until it is signed for.

You will receive an email following dispatch of your order which will include a tracking number where appropriate.

If you place your order, and we receive cleared funds before 3pm, and the items ordered are in stock – we will dispatch the same day.

We accept online payments with both credit cards and debit cards. The values you can pay with each option will vary.

For many customers, the easiest and most convenient way to pay for your order is by bank transfer, either in branch or using your online banking platform. Cheques require 7 working days to clear prior to dispatch.

Our Compliance Team at Bulish Gold may request one or multiple forms of ID for larger orders, or if the total value of your order exceeds our set amount threshold. We are required to keep identification to comply with HM Revenue and Customs regulations. The documents we may request from you could include the following:

  • Photographic ID (passport or driving license)
  • Proof of Address within the last three months (utility bills, bank statement etc)
  • Copy of the Card (Name, expiry date, last four digits of the long 16-digit card number)

For orders made using company/business funds, we will require additional documents such as a VAT certificate, Certificate of Incorporation, and a business bank statement.

Since 1st January 2000, purchasing investment gold is NOT subject to VAT throughout the UK. However if you purchase any Silver bullion products, these are subject to VAT at the current standard rate (20%).

The algorithm we use for the global spot price for gold is based on inter-bank transfers of large numbers of London Good Delivery Bars, which are marked at 12.5 kilograms each. This price is only available to selected large banks and does take into account any brokerage fees, transportation, storage or insurance.

Our smaller bars at Bulish Gold are always sold at a premium to the London spot price. this reflects the additional costs of producing and testing smaller bars. The pricing we display at Bulish Gold is the price you will pay per bar, plus the shipping. No hidden costs.

You will receive an email from one of our team, to confirm receipt of funds.

Some brands of gold bars, but not will have an assay certificate. This tends to be smaller gold bars (below-100 grams) and certificates or assay cards will be shown in the product photography.

All gold bullion bars sold by us are 24-carat, and are therefore 99.99% pure gold. Bars typically have their specifications stamped on them to show the manufacturer, purity of gold, weight, and serial number.

At Bulish Gold unfortunately we do not buy gold products, or bullion bars back for resale.

We do not buy or indeed deal in scrap gold at Bulish Gold. We would be more than happy however to recommend an appropriate service.

We only deal with gold from specifically authorised LBMA producers. These can be viewed in our shop.